Privacy Policy

Last updated: August 12 2025

1. Introduction

Welcome to File Chemist (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [filechemist.com] and use our services.

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create or update an account
  • Purchase tokens or services
  • Contact customer support
  • Subscribe to newsletters or marketing communications

This may include your name, email address, billing information, and payment details.

b. Automatically Collected Information

When you visit our site, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit and actions you take on the site
  • Cookies and tracking technologies (see “Cookies” section below)

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our services
  • Process payments and manage your account
  • Communicate with you, including sending transactional emails and marketing messages (where permitted)
  • Improve our website and services through analytics
  • Comply with legal obligations

4. File Handling and Privacy

Your privacy is important. Files you upload for conversion are only stored temporarily during processing. We do not keep your files longer than necessary to complete the service and deliver the results. We do not scan or analyze file contents beyond what is needed for conversion. After processing, your files are deleted from our servers.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist with payment processing, hosting, or analytics under strict confidentiality agreements
  • Law enforcement or regulatory agencies if required by law or to protect our rights

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and support marketing efforts. You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing your data
  • Correcting or updating your information
  • Requesting deletion of your data
  • Opting out of marketing communications

To exercise these rights, contact us at [support@filechemist.com].

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. International Transfers

Your information may be processed and stored in the US and Canada. By using our services, you consent to the transfer of your data to these locations.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last updated” date.